Refund Policy

Viditrainer provides the following refund policy:

We want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please let us know via the contact form here.

In the event, however, that you decide your purchase was not the right decision, we want to make things right. Within 14 days of your purchase, Viditrainer will refund the full price you paid upon request. Simply contact us via our contact form and let us know you’d like a refund.

No refunds are provided after more than 14 days following purchase.

Damage and Shortage

Please count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.

Open all packages immediately. Inspect the merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 14 days, or they may deny liability.

Check your merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with your order, notify Viditrainer here within 10 days after receipt of your merchandise.